TERMS AND CONDITIONS OF THE ONLINE STORE CLÁUDIO MARQUES UNIPESSOAL LDA.
1. Scope and Object of the Store’s General Conditions
These General Conditions are intended, together with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online Store Service Cláudio Marques Unipessoal Lda., with registered office at Rua Das Carvalhinhas N.º 20 3400-693, União De Freguesias De Oliveira Do Hospital E São Paio De Gramaços.
The Service consists of providing, through the address www.claudiomarques.pt, access to the Online Store which, in addition to providing information relating to a set of products and/or services, allows the User, electronically, to order the products advertised there, under the terms and conditions described here.
The order of products must be made by Users aged 18 (eighteen) years or over (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, with the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.
2. Product Information and Contents
Cláudio Marques Unipessoal Lda. will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever these occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right to free resolution - see point 7).
Cláudio Marques Unipessoal Lda. will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for Cláudio Marques Unipessoal Lda. to control, such as human errors or incidents in computer systems, it will not be possible to make any of the products requested by the User available. If a product is not available after placing the order, you will be notified by email or telephone. At that moment you will be presented with the possibility of canceling the order with a corresponding refund, if you have already made the respective payment.
All information about price, products, specifications, promotional actions and services may be changed at any time by Cláudio Marques Unipessoal Lda.
3. Responsibilities
3.1 All products and services sold in the Cláudio Marques Unipessoal Lda. Online Store are in accordance with Portuguese Law.
3.2 The Store has adequate security levels, however Cláudio Marques Unipessoal Lda. will not be responsible for any losses suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors outside of its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or possible computer viruses or resulting from downloading through the service of infected files or containing viruses or other properties that may affect the User's equipment. If, for any reason, due to an error in accessing the Cláudio Marques Unipessoal Lda. Online Store website, it is impossible to provide the service, Cláudio Marques Unipessoal Lda. will not be responsible for any losses.
3.3 Data and information consultations carried out within the scope of this Service are presumed to have been carried out by the User, and Cláudio Marques Unipessoal Lda. declines any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 Cláudio Marques Unipessoal Lda. will not be responsible for any losses or damages caused by abusive use of the Service that are not directly attributable to it as an act of intent or gross negligence.
3.5 Cláudio Marques Unipessoal Lda. is not responsible for losses or damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it as an act of intent or gross negligence, and is not responsible in particular for (i) errors, omissions or other inaccuracies relating to information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) by non-compliance or defective performance resulting from compliance with judicial decisions or administrative authorities or (iv) by non-compliance or defective performance resulting the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to Cláudio Marques Unipessoal Lda. and which cannot be controlled by it, such as fires, power cuts, explosions,wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Cláudio Marques Unipessoal Lda. that prevent or harm the fulfillment of the obligations assumed.
3.6. Cláudio Marques Unipessoal Lda. does not guarantee that:
i) the Service is provided uninterruptedly, is secure, error-free or functions infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any User expectations in relation to it;
iii) any material obtained in any way through the use of the Service is used at the User's own risk, the User being solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from this operation.
iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.
3.7. The User accepts that Cláudio Marques Unipessoal Lda. cannot in any way be held responsible for any damage, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously notified by User about the possibility of such damages occurring), resulting from:
i) the use or inability to use the Service;
ii) the difficulty in obtaining any substitute for goods/services;
iii) unauthorized access or modification to personal databases.
4. Consumer Obligations
4.1. The user undertakes to:
i) Provide personal data and correct addresses;
ii) Do not use false identities;
iii) Respect the imposed order limits.
4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and Cláudio Marques Unipessoal Lda. declines any responsibility. If the consumer violates any of these obligations, Cláudio Marques Unipessoal Lda. reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services simultaneously made available by Cláudio Marques Unipessoal Lda. at the same time User; and, furthermore, not allow the User future access to any or all services provided by Cláudio Marques Unipessoal Lda.
4.3. The use of products and services purchased for commercial purposes, namely for the purpose of reselling goods, is expressly prohibited.
5. Privacy and Protection of Personal Data
5.1. Cláudio Marques Unipessoal Lda. guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified in the order form as being mandatory to be provided are essential for the provision of the Service by Cláudio Marques Unipessoal Lda. The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may result in refusal to provide the Service by Cláudio Marques Unipessoal Lda.
5.3. The User's personal data will be processed and stored electronically and are intended to be used by Cláudio Marques Unipessoal Lda. within the scope of the contractual and/or commercial relationship with the User and, in case of authorization by the User, for the marketing of INDICAR CASE CASE AND ACCORDING TO THE OBJECTIVE OF THE COMPANY IN CONCRETE
5.4. In accordance with applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to object to their use for the purposes set out in the previous number, and for this purpose you must contact the entity responsible for processing personal data: Cláudio Marques Unipessoal Lda.
5.5. The Internet is an open network, so the User's personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for the effect, and Cláudio Marques Unipessoal Lda. cannot be held responsible for this access and/or use.
6. Order cancellation
6.1 At the User's request
The User may cancel their order by requesting it to Cláudio Marques Unipessoal Lda. via telephone number or email mentioning the order number, which will be accepted as long as the order has not yet been processed. After processing, Cláudio Marques Unipessoal Lda. will attempt to deliver it, but the User has the option of not accepting it.
For the purpose of cancellation, the User must provide the following data to Cláudio Marches Unipessoal Lda.:
a) Order number
b) NIF with which you placed the order and delivery address
6.2 By decision of Cláudio Marques Unipessoal Lda.
Cláudio Marques Unipessoal Lda. reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. Cláudio Marques Unipessoal Lda. reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors beyond the control of Cláudio Marques Unipessoal Lda.
7. Return (Right of Resolution)
7.1. The User, if he or she is a consumer, may exercise the right of withdrawal without any compensation being required, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the item as evident in ARTICLE 6 º OF DECREE-LAW No. 143/2001, OF APRIL 26.
The packaging must be returned complete, as it was delivered and accompanied by all documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The packaging and documents indicated must be sent to the following address:
Cláudio Marques Unipessoal Lda.
Rua Das Carvalhinhas No. 20
3400-693, Union of Parishes of Oliveira Do Hospital and São Paio De Gramaços
The respective shipping costs will be the responsibility of the consumer.
7.2. Upon receipt of the return at Cláudio Marques Unipessoal Lda., the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice). If you used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. The refund is made up to 14 days after receiving the free resolution and receiving the return of the item.
7.4. If any of the components of the item sold are missing or if any of them are not in excellent condition, there will be no refund of the price or shipping costs, and the product will be sent back to the initial shipping address.
8. Warranty
8.1. All equipment available in the Store is duly certified by the competent international entities.
8.2. Equipment and accessories have a warranty period defined by the manufacturer, which under legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the duly completed warranty certificate and/or proof of purchase (invoice).
8.3. Equipment that has exceeded the period defined by the manufacturer or presents defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, use of accessories not originals and technical interventions by unauthorized personnel, safeguarding that CARINCI equipment only has a 2-year warranty if the first ignition was carried out by a technician from the company Cláudio Marques Unipessoal Lda.
8.5. Accessories covered by the warranty, which are damaged, must be sent, with the corresponding proof of purchase and/or warranty, to the following address:
Cláudio Marques Unipessoal Lda.
Rua Das Carvalhinhas No. 20
3400-693, Union of Parishes of Oliveira Do Hospital and São Paio De Gramaços
8.6. If the equipment fails and this failure is not covered by the warranty, the User may take the equipment, and respective proof of purchase, to a technical assistance center of the brand.
9. Intellectual Property
9.1. The Store is a registered website and the Service provided by the website itself is the responsibility of Cláudio Marques Unipessoal Lda.
9.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
9.3. The User acknowledges that any content appearing in the advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, laws relating to industrial property and other property protection laws, therefore Any use of these contents may only occur with the express authorization of the respective owners.
9.4. The User undertakes to fully respect the rights referred to in the previous paragraph, namely, refraining from carrying out any acts that may violate the law or said rights, such as the reproduction, commercialization, transmission or making available to the public of such content or any other unauthorized acts that have the same content as their object .
10. Service Security Conditions
10.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and the rules for using the Service must also be observed, under penalty of Cláudio Marques Unipessoal Lda. suspending or deactivating the Service under the terms set out in point 14.
10.2. The User expressly recognizes and accepts that the IP Network constitutes a public electronic communications network capable of being used by several users, and as such, subject to computer overloads, and therefore Cláudio Marques Unipessoal Lda. does not guarantee the provision of the Service without interruptions, loss of information or delays.
10.3. Cláudio Marques Unipessoal Lda. also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of an extraordinary or unpredictable nature, external to Cláudio Marques Unipessoal Lda. and which by itself do not can be controlled).
10.4. In the event of interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, Cláudio Marques Unipessoal Lda. undertakes to regularize its operation as quickly as possible.
11. Suspension and deactivation of the Store Service
11.1. Regardless of any prior or subsequent communication, Cláudio Marques Unipessoal Lda. may, at any time, and in accordance with its sole discretion, discontinue making the Service and/or part of the Service available to one or all Users.
11.2. Cláudio Marques Unipessoal Lda. also reserves the right to immediately suspend or terminate access to the Service, in the following cases:
a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When Cláudio Marques Unipessoal Lda. ceases access to the Store, upon prior notice 15 days in advance of the date of cessation.
11.3. The suspension or termination of the Service by Cláudio Marques Unipessoal Lda., under the terms of the previous paragraphs, does not affect the right of the User or third parties to any compensation or other compensation, and Cláudio Marques Unipessoal Lda. cannot be held responsible or in any way burdened , for any consequence resulting from the suspension, cancellation or cancellation of the Service.
11.4. In the situations described above, Cláudio Marques Unipessoal Lda. will inform the User, in advance, so that they can, if they wish, safeguard the content of their order viewing area within 3 (three) working days from the sending of the e -mail or making information available on the Service's main page.
12. Communications
12.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact .
12.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or electronic mail (“e-mail”) indicated in the order process.
At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.
13. Technical Settings
13.1. Without prejudice to the provisions of the following number, Cláudio Marques Unipessoal Lda. may change the Service and/or the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the User at least 15 days in advance ( fifteen days.
13.2. The version currently in force of these General Conditions and their annexes is available on the website www.claudiomarques.pt/pt/content/14-termos-e-condicoes
14. Communications
14.1. Whenever Cláudio Marques Unipessoal Lda. deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network configurations.
14.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the developments technological conditions to which it may be subject, Cláudio Marques Unipessoal Lda. may change its technical configurations whenever this proves convenient to adapt it to possible technological developments.
14.3. Cláudio Marques Unipessoal Lda., however, does not guarantee the User that any upgrades or improvements to the Service will be carried out.
14.4. Some upgrades or new features of the Service may only be available against payment by the User and/or subscription by the User to Specific Conditions of use.
15. Complaints
15.1. The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to Cláudio Marques Unipessoal Lda. about acts and omissions that violate the legal provisions applicable to the acquisition of goods.
15.2. The complaint must be presented within a maximum period of 30 (thirty) days, counting from the date the User becomes aware of the facts, and registered in the information systems of Cláudio Marques Unipessoal Lda., which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days, counting from the date of receipt.
Applicable law
The Contract is governed by Portuguese law.
FAQ
WHAT IS THE SHIPPING PRICE?
-CONTINENTAL PORTUGAL:
SHIPPING HAS A VALUE VARYING FROM 9 TO 21€ FOR ORDERS WEIGHING LESS THAN 30 KG, AND FROM 28 TO 346€ FOR ORDERS WEIGHING HIGHER WEIGHT.
ORDER:
• THE CUSTOMER CAN PLACE ORDERS IN PERSON AT THE CLÁUDIO MARQUES STORE OR BY PHONE, WITHIN THE RESPECTIVE PUBLIC OPENING HOURS, AND ALSO BY EMAIL AND ON THE WEBSITE WWW.CLAUDIOMARQUES.PT.
• ORDERS THROUGH THE CLAUDIOMARQUES.PT WEBSITE CAN BE PLACED TWENTY-FOUR (24) HOURS A DAY, SEVEN (7) DAYS A WEEK.
• AFTER COMPLETING AN ONLINE ORDER, THE CUSTOMER WILL BE CONTACTED BY CLAUDIO MARQUES UNIPESSOAL LDA WHENEVER: SOME OF THE PRODUCTS ARE NOT AVAILABLE WITHIN THE DEADLINES INFORMED; THE DATA PROVIDED BY THE CUSTOMER IS NOT COMPLETE; THERE IS ANOTHER REASON OF INTEREST TO THE CUSTOMER OR IS FUNDAMENTAL FOR COMPLETING THE ORDER.
SHIPPING AND PAYMENT:
CAN I PLACE AN ORDER BY WHAT TIME SO THAT IT CAN BE SHIPPED THE SAME DAY?
Orders completed and paid for by 9am will be sent on the same day, if the product you purchased is marked as available on the website.
After 10am shipping will be on the next business day. If the product is marked on the website as having no stock available, the delivery date will vary depending on the estimated availability of suppliers.
HOW CAN I CLARIFY ANY QUESTIONS ABOUT MY ORDER?
At any time, if you have any questions regarding your order, please contact us by email: geral@claudiomarques.pt or by telephone (+351) 966 946 458 / 238 692 209.
VAT
The prices shown include VAT at the legal rate in force.
WHAT IS THE CARRIER AND HOW LONG DOES DELIVERY TAKE?
Transport is carried out by DB Schenker and Asfalto Largo. Deliveries are made by 6pm on the business day following the date of dispatch to mainland Portugal. We also offer the option of in-store pickup (Rua das Carvalhinhas N.º 20, 3400-693 São Paio de Gramaços, Oliveira do Hospital).
The photos and videos displayed may not correspond to the settings described. Prices and specifications subject to change without notice.